SHIPPING & HANDLING:   Orders are handmade and packaged in house and shipped directly to you.  We do know that there are times where package carriers are less than gentle with packages and some items can arrive less than perfect.  If this is the case, please contact us immediately and will we will send replacements free of charge. 

CANCELLATIONS:   You are able to cancel your order for a full refund if your order has not been printed and/or shipped yet.

RETURNS:   Customer satisfaction is our top priority and so we have described each and every item to the best of our ability. Personalized orders are non-refundable, however, if there is an error in your order due to a mistake on our end, we will gladly re-do your order or refund your money, your choice.