When will I receive my order? Typically orders are shipped within 2 business days. The shipping option you choose will determine how long of a transit time there will be.
Can you do rush orders? Yes! However, please email me first before making your purchase to make sure that I am able to accommodate your time frame. Overnight/Express shipping is also available and the US shipping charge is $25 for that method. If you would like me to express ship your order, please let me know when you email me.
Can the wording be changed? Yes! All wording can be changed to fit your needs. You will need to let me know of any changes when you give me the personalization information.
Can the design color or skin color of the characters be changed? Yes! Colors can be changed to fit your needs.
Do you ship outside of the US and Canada? Currently I do not ship outside of the USA, however, I can email you a PDF file for your purchase so you can print them anywhere in the world.
Can the items be worded in Spanish or another language? Yes, I can certainly change the language used on the invitation but I would need to be able to rely on you for the wording. A proof will be emailed to you for your approval before I print to make sure all is accurate.
Will I be able to view my items before they're printed? If you have ordered invitations from me, I require that you approve the proof before I print them. I will email you a proof within 24 hours. I normally don't email proofs of any other items. I just print and ship based on the personalization information that you have given me.
What is your return policy? We strive on keeping our customers satisfied and have described each and every item to the best of our ability. Personalized items are non-refundable. However, if there was an error in your order due to mistakes on our end, we will gladly re-do your order or refund your money, your choice.
*If you ok'd an invitation proof yet there was an error on the finished product, we cannot be held liable for those mistakes as that is the whole purpose of emailing proofs. Please make sure to proofread the invitation thoroughly before giving the final go ahead to print them. Any proofs ok'd by you are assumed to be error free. No refunds or replacements will be sent in this instance.
What shipping method do you us? Most items are shipped using the US Post Office.